Privacy policy

Privacy Policy

Last updated: September 1, 2026

SimTrack operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a convenient and reliable shopping experience (the "Services").

SimTrack is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, use, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and how your information may be collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be used to identify or link to an individual.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, phone number, and email address.

  • Payment and financial information, including payment card information, payment method, transaction details, payment confirmation, and related payment information.

  • Account information, including your username, password, account preferences, and settings.

  • Transaction information, including products you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your transaction history.

  • Communications with us, including information you provide when contacting customer support or communicating with SimTrack.

  • Device information, including information about your device, browser, network connection, IP address, and other online identifiers.

  • Usage information, including information about how and when you interact with, browse, or use our website and Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, visit or use the Services, contact us, or otherwise provide information to us.

  • Automatically through the Services, including through your device, browser, cookies, pixels, and similar technologies.

  • From service providers, including companies that provide technology, payment processing, analytics, shipping, fulfillment, customer service, or other services on our behalf.

  • From business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with SimTrack and which Services you use, we may use your personal information for the following purposes:

Provide, Personalize, and Improve the Services

We may use your personal information to provide and improve our Services, including to:

  • process and fulfill your orders;

  • process payments;

  • arrange shipping and delivery;

  • process returns, refunds, exchanges, and cancellations;

  • manage customer accounts;

  • remember your preferences and products you may be interested in;

  • send notifications related to your account or orders;

  • provide customer service and technical support;

  • enable product reviews or other website functionality;

  • improve our products, website, and customer experience; and

  • provide product recommendations or other personalized shopping experiences.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including to:

  • send promotional emails or other marketing communications where permitted;

  • provide information about SimTrack products, promotions, or services;

  • measure the effectiveness of advertising campaigns; and

  • show advertisements that may be relevant to you on our website or third-party websites and platforms.

Depending on where you reside, applicable privacy laws may provide you with the right to opt out of certain targeted advertising, sharing, or sale of personal information.

Security and Fraud Prevention

We may use personal information to:

  • authenticate accounts;

  • provide secure payment and shopping experiences;

  • detect, prevent, and investigate suspected fraud;

  • identify malicious, illegal, or unauthorized activities;

  • protect the security of our website and Services; and

  • protect SimTrack, our customers, and others.

If you create an account with us, you are responsible for keeping your account credentials secure. Please do not share your username, password, or other account access information with others.

Communicating With You

We may use your personal information to:

  • respond to your inquiries;

  • provide customer support;

  • send transactional and order-related communications;

  • provide technical assistance; and

  • maintain our business relationship with you.

Legal and Compliance Purposes

We may use your personal information where reasonably necessary to:

  • comply with applicable laws and regulations;

  • respond to valid legal processes or government requests;

  • respond to subpoenas, court orders, or law enforcement requests;

  • investigate potential violations of our Terms of Service or other policies;

  • participate in legal proceedings; and

  • protect or enforce our rights and the rights of others.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes and as permitted by applicable law.

This may include:

  • Shopify, vendors, and service providers that perform services for us, including payment processing, IT services, website hosting, analytics, cloud storage, customer support, fulfillment, and shipping.

  • Business and marketing partners that assist us with advertising, analytics, marketing, and promotional services.

  • Shipping and logistics providers where necessary to deliver products you order.

  • Payment providers where necessary to process payments and prevent fraud.

  • Third parties at your direction or with your consent, including through social media widgets, integrations, or other services you choose to use.

  • Our affiliates or related companies, where applicable.

  • Parties involved in a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy.

  • Government authorities, courts, regulators, or other parties where necessary to comply with applicable law, enforce our policies, protect our Services, or protect the rights and safety of SimTrack, our customers, or others.

Depending on where you reside, you may have the right to opt out of certain disclosures of personal information for targeted advertising or other purposes.

Relationship With Shopify

Our store and Services are hosted and supported by Shopify.

Shopify may collect and process personal information regarding your access to and use of the Services in order to provide, maintain, protect, and improve the Services.

Information you submit through our website may be transmitted to and processed by Shopify and other service providers, including providers located in countries other than the country in which you reside.

We may also use Shopify features that rely on information collected from your interactions with our store and, where applicable, interactions across Shopify's platform.

In certain circumstances, Shopify may independently determine how certain personal information is processed and may be responsible for responding to privacy requests relating to those activities.

To learn more about how Shopify handles personal information, you may review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also access Shopify's privacy tools and portal at:

https://privacy.shopify.com/

Cookies and Similar Technologies

Like many websites, we and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

  • operate and secure the website;

  • remember your preferences;

  • maintain your shopping cart;

  • understand how visitors use our website;

  • improve website performance;

  • measure advertising effectiveness; and

  • provide personalized advertising where permitted by law.

Depending on your location, you may have the ability to manage certain cookie and privacy preferences through controls made available on our website or through your browser settings.

Disabling certain cookies may affect the functionality of some parts of the Services.

Third-Party Websites and Links

Our Services may contain links to websites, applications, social media platforms, or other online services operated by third parties.

If you follow a link to a website or platform that is not owned or controlled by SimTrack, we encourage you to review that third party's privacy and security policies.

We are not responsible for the privacy practices, security, accuracy, content, products, or services of third-party websites or platforms.

The inclusion of a third-party link on our website does not necessarily mean that SimTrack endorses or is affiliated with that third party.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law to independently consent to the processing of their personal information.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us at simtrack5usa@gmail.com so that we can review and, where appropriate, delete the information.

As of the effective date of this Privacy Policy, we do not knowingly sell or share, as those terms may be defined under applicable privacy laws, the personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no security system, method of transmission, or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute or perfect security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information for as long as reasonably necessary for purposes including:

  • maintaining your account;

  • fulfilling orders;

  • providing customer support;

  • complying with legal, tax, accounting, and regulatory obligations;

  • resolving disputes;

  • preventing fraud; and

  • enforcing our agreements and policies.

The retention period may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

Your Privacy Rights and Choices

Depending on the state or country in which you reside, you may have certain privacy rights.

These rights are not absolute and may apply only in certain circumstances.

Subject to applicable law, these rights may include:

Right to Access or Know

You may have the right to request information about the personal information we collect, use, disclose, or maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information we maintain about you, subject to applicable exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to obtain a copy of certain personal information in a portable format and, in some circumstances, request that the information be transferred to another entity.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of the sale or sharing of personal information, or the processing of personal information for targeted advertising, as those terms are defined under applicable privacy laws.

Where applicable, privacy preference controls or opt-out mechanisms may be made available through our website.

If you visit our website using a legally recognized privacy preference signal, such as Global Privacy Control (GPC), we may process the signal as an opt-out request where required by applicable law and supported by our website platform.

For more information about Global Privacy Control, visit:

https://globalprivacycontrol.org/

Other than legally recognized privacy preference signals that we are required to honor, we may not respond to traditional "Do Not Track" browser signals.

Managing Marketing Communications

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link contained in our marketing emails.

If you unsubscribe from promotional communications, we may still send non-promotional communications, including messages regarding:

  • your account;

  • orders;

  • shipping;

  • returns;

  • refunds;

  • warranty matters;

  • security notices; or

  • customer service inquiries.

Exercising Your Privacy Rights

Where applicable, you may exercise your privacy rights by contacting us at:

simtrack5usa@gmail.com

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Where permitted, you may designate an authorized agent to submit a request on your behalf. We may require documentation demonstrating that the agent has authority to act for you and may also ask you to verify your identity directly.

We will respond to valid privacy requests within the time required by applicable law.

We will not unlawfully discriminate against you for exercising your applicable privacy rights.

Complaints and Appeals

If you have a complaint or concern about how SimTrack collects, uses, or processes your personal information, please contact us at:

simtrack5usa@gmail.com

Depending on where you reside, you may also have the right to appeal a decision we make regarding a privacy request or submit a complaint to an applicable privacy or data protection authority.

International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country where you live.

These countries may have privacy and data protection laws that differ from those in your jurisdiction.

Where applicable law requires additional safeguards for international transfers, we or our service providers may use recognized legal mechanisms designed to protect personal information.

If personal information is transferred from the European Economic Area or the United Kingdom to another jurisdiction, applicable transfer mechanisms may include Standard Contractual Clauses or other legally recognized safeguards, unless the destination jurisdiction has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • our business practices;

  • our website or Services;

  • technology;

  • third-party providers;

  • legal or regulatory requirements; or

  • other operational circumstances.

When we make changes, we will post the revised Privacy Policy on this website and update the "Last updated" date.

Where required by applicable law, we may provide additional notice regarding material changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact us at:

SimTrack
Email: simtrack5usa@gmail.com

Last updated: September 1, 2026